Terms and Conditions
THE T’S & C’S – VERSION 1.2 – 1 SEPTEMBER 2019
New Clients – First Appointment
Your first consultation will be approximately 90 minutes. During this time your practitioner will take notes about your health history, suggest the appropriate lab tests you should order to address your specific health concerns and make some recommendations for you regarding diet, rest, exercise and stress reduction. If prior to the appointment we determine that our services are not appropriate for you, we have discretion to cancel your appointment and provide a full refund.
Payments and Fee Schedule
Appointment fees are as outlined on the website (https://bellalindemann.com/workwithme/) and are current as at the time of booking.
Payment is due at the time of booking via one of the following payment methods: Visa, MasterCard or PayPal
If you sign up to a monthly follow-up subscription, you give us permission to automatically charge your credit card or debit card as payment for your monthly support without any additional authorisation, and you will receive an electronic receipt.
Follow-up consultations may be scheduled in 40-minutes and Results Session for 60-minute blocks of time.
We encourage you to book your appointment 1-2 weeks in advance.
As a courtesy to you, you will receive an appointment reminder via email.
We receive your lab results 1-2 weeks after the lab has received your samples.
We will evaluate the results, then after evaluation, you will be contacted to schedule a Results & Recommendations consultation.
You will only receive your test results during a Results & Recommendations consultation.
Rescheduling by Provider
If we need to reschedule your appointment, we will endeavour to provide as much notice as reasonably possible and require you to select an alternative appointment time. If you decide to not reschedule, the Cancellations and Refunds policy will apply.
Rescheduling by Client
For Initial Consultations, you may request to reschedule your appointment date and time a minimum of one week prior to your appointment to receive a full refund, minus any transaction fees. For those who pay with PayPal, the transaction fee charged by PayPal (~3.7%) will be non-refundable. To avoid this possibility, we recommend paying with Stripe at the time of booking.
For all other appointment types, if you are unable to keep your scheduled appointment, you can reschedule your appointment via the online booking tool at any time up until 48 hours before your appointment without charge. If you fail to reschedule your appointment within the required notice period, the Cancellations and Refunds policy will apply.
Cancellations and Refunds
If you are unable to keep your scheduled appointment and do not wish to reschedule, you must cancel your appointment via the online booking tool or notify us via email a minimum of 48 hours before your scheduled appointment time to receive a full refund, minus any transaction fees (One week for Initial Consultations, as above). If you fail to cancel your appointment with the required notice, you will forfeit your booked appointment and any cost already incurred and will not be eligible for a refund.
As noted above, for those who pay with PayPal, the transaction fee charged by PayPal (~3.7%) will be non-refundable. To avoid this possibility, we recommend paying with Stripe at the time of booking.
For clients on monthly support packages or subscriptions, you may cancel your support with a minimum 30 days notice. For clients who have pre-paid for a package, you will be eligible for a refund for the portion of package not used (from 30 days after notice is given), less a cancellation fee to cover administrative costs.
We understand that there can be a rare occasion where you miss your appointment altogether or you forget to let me know at least 48 hours in advance that you need to reschedule. As such, for those on a monthly follow-up support package or subscription, you are allowed 1 “Get Out of Jail Free” when you’ve missed an appointment. For all other bookings, missed appointments will result in forfeiting your booked appointment and any cost already incurred and will not be eligible for a refund.
Preparation for appointment
Technology – General
It is your responsibility to:
set up technology and ensure all appliances are charged and in working order;
set up the applications required on your phone or laptop to complete the consultation
ensure you have a reliable and sufficient internet or phone connection or reception
ensure any other technology related requirements (hardware or software) are available and in working order prior to the appointment
Failure to follow these instructions may result in forfeiture of your appointment time and fee.
Technology – Skype Appointments (both Australian Domestic and International)
If you select Skype as the method of communication for your appointment(s), it is your responsibility to ensure it is downloaded and tested prior to your appointment(s). You must ensure your Privacy settings are such that we are able to contact you and send you a contact request. You can expect a Skype contact request no later than 48 hours prior to the appointment or within 12 hours of your booking, whichever is latest. It is your responsibility to ensure you accept the Skype contact request. Failure to follow these instructions may result in forfeiture of your appointment time and fee.
Should are required to complete your consultation documents or other requested documents within 48 hours of your scheduled appointment, we will not be able to proceed with your appointment and you will need to reschedule. If so, the Rescheduling by Client and Cancellations and Refunds policies will apply.
Time Zone Differences
All appointments are made and will transpire using the Australian Eastern Time Zone (UTC +10:00). If you do not reside in this time zone, it is your responsibility to ensure you select the correct time zone in the booking tool and accurately convert the time change so as to not miss your appointment(s). http://www.timeanddate.com/ Failure to ensure an accurate time zone conversion will result in forfeiture of your appointment time and fee.
The validity, interpretation and construction of this Agreement shall be governed and construed in accordance with the laws of the State of Queensland, Australia with the sole jurisdiction and venue of any dispute being Brisbane, Queensland. The Client further agrees to be bound by the laws in Queensland even if the country’s laws in which the Client resides are in conflict with the laws of Queensland in accordance with the Hague Act and related statutes.
Neither Bella Lindemann nor any associate practitioner is a medical doctor and do not service medical emergencies. If you have a medical emergency, you must contact your primary care physician or dial 000
Please contact us via email at email@example.com if you have any questions, concerns or require clarification on any of our terms and conditions.